Privacy policy

Who runs CITY//DROP

CBS Sales, Inc., doing business as StyleReels, operates the CITY//DROP online store. Questions or privacy requests can be sent to info@stylereels.us or mailed to StyleReels, PO Box 143, Hales Corners, WI 53130, United States. This is our mailing address.

What we collect

• Details you provide: name, email address, phone number, message, custom-design preferences, reference images, sizes and shipping details when you sign up, contact us or place an order.
• Order records: selected products, pricing, order status, payment and shipment references, tracking details and support correspondence. Payment details are entered on Stripe-hosted checkout; we receive transaction and fulfillment details, not the full card number.
• Marketing choices: separate email and SMS preferences, the phone number you enter, signup source, consent wording and version, date and time, confirmation or opt-out status, and related delivery records.
• Browsing and device activity: pages and products viewed, shopping interactions, wishlist actions, browser-generated visitor and event identifiers, approximate region inferred from network or phone information, and technical information needed for security. The optional browsing measurement uses a browser identifier stored for up to 90 days. Product and interaction IDs, not form text or email addresses, go into the browsing event log; a visitor identifier may be matched to a paid order for conversion reporting. Wishlist and signup state may also be kept in browser storage.

We do not ask for precise device location. We do not use browsing activity to automatically enroll you in SMS.

How we use it

We use these details to display the store and remember preferences, answer inquiries, prepare custom shoes, process payments, fulfill orders, send receipts and tracking, administer VIP offers, prevent fraud and abuse, maintain backups, measure site performance and understand which visits lead to orders. We send marketing email or texts only through the relevant signup and consent process. A phone number entered on a form is not itself proof that the person controls the number.

Who receives it

We use service providers only for the work they perform for StyleReels: Stripe for checkout and payment; Google Workspace and a restricted database for leads, orders and operations; Vercel for hosting; Cloudflare for abuse checks; Resend for email; Klaviyo for SMS profiles and messaging; and carriers, shipping services and production partners as needed to make and deliver an order. These providers may process the data needed for their service. We may disclose information when legally required or to protect the store and its customers.

We do not sell customer information or use the site’s browsing log for third-party ad targeting. We do not share SMS opt-in information or consent status with third parties or affiliates for their own marketing or any purpose unrelated to providing StyleReels messaging. Messaging platforms, phone companies and other vendors assisting delivery may process that information solely to operate the program.

Texts and email

VIP email signup is separate from optional SMS signup. The recurring CITY//DROP SMS program includes welcome messages, new designs, seasonal offers and holiday updates. Message frequency varies. Earlier three-message subscriptions remain limited to that welcome series unless you explicitly join the recurring program. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You can also email us to withdraw consent. Our SMS terms describe the program in more detail.

Historical website SMS captures remain verification-pending unless confirmed. Importing a number into Klaviyo does not itself make that person a confirmed SMS subscriber. Our verified toll-free sender is 855-421-1224. Marketing email includes an unsubscribe option; order and support communications may still be sent when needed to complete a transaction or answer a request.

Storage, security and retention

Leads and orders are stored in restricted business records and operational databases. Access is limited to those who need it for store operations; we use HTTPS, access controls, anti-abuse checks and encrypted backups. No internet service can promise absolute security.

The optional browser identifier is kept in your browser for up to 90 days unless you clear it sooner. Server-side event, order, consent and communication records may last longer where needed for fulfillment, customer service, fraud prevention, legal obligations or backup recovery. We review deletion requests against those needs, and backups may persist until their normal expiry.

Your choices and requests

You can unsubscribe from marketing email using its unsubscribe link; stop marketing texts by replying STOP; or email info@stylereels.us to ask for access, correction or deletion of your information. Tell us which email address or phone number the request concerns so we can verify it. Clearing your browser storage resets local preferences and identifiers but does not erase existing order, consent or security records.

We honor browser Do Not Track and Global Privacy Control signals for optional browsing measurement. You can also use the measurement switch below. Turning it off prevents new optional events from that browser; it does not automatically remove earlier records. Essential security, checkout and order processing still operate.

Children and outside links

The store is intended for adults. We do not knowingly collect personal information directly from children. Links to social platforms, payment services or other websites lead to services with their own privacy practices.

Updates

We may revise this policy as the store or its providers change. The effective date above will change when we publish a revised version. Material changes to the SMS program or data sharing will be reflected here before they take effect.