CITY//DROP
QUESTIONS & ANSWERS

BEFORE YOU ORDER. AFTER IT SHIPS.

A little clarity
for your next pair.

Find answers about custom designs, production, delivery, and getting help with an order.

SOMETHING SPECIFIC?

Talk to the studio.

For a design idea or a question about your pair, send us the details.

Contact StyleReels

Buying & payment

Does the price include the shoes?

Yes. Custom Air Force 1s start at $235, including the shoes and hand-painted customization. USA shipping is included. Your selected product, size range and any optional upgrades determine the final price shown at checkout.

How do I choose my size?

Select the size system shown on the shoe you wear: Men’s, Women’s, or Kids. Measure both feet and use the longer measurement with the official chart. Kids pricing is $10 below the corresponding adult price.

Nike Men’s size chart · Nike Women’s size chart · Nike Kids size chart

Air Jordan 1 size and fit

Use the official size chart for your selected Men’s, Women’s, or Kids base shoe. Do not apply the Air Force 1 half-size suggestion to Jordan 1 automatically. Compare a well-fitting Jordan 1 in the same version, or ask the studio to confirm the base model before ordering. Open Nike’s footwear chart guide.

Ask the studio about your size →

Air Force 1 size and fit

Nike describes the Air Force 1 as roomy and recommends considering half a size below your usual Nike size for a snug fit. Wide feet or a preference for more room may suit your usual size. Compare with a pair of the same model and ask the studio if uncertain. Read Nike’s Air Force 1 fit guide.

Ask the studio about your size →

Can I pay in 4 with Klarna or Affirm?

Choose Klarna or Affirm at checkout when available, then select the interest-free Pay in 4 option if offered for your order. Approval and availability depend on the provider. Review the payment schedule and terms before confirming; other financing plans may charge interest. Klarna details · Affirm details.

Is shipping free outside the USA?

Free shipping applies to USA orders only. For delivery outside the USA, confirm availability and shipping charges with the studio before ordering.

Can I rush my order?

Rush production costs an additional $50 and is available only for USA orders. Rush timing is confirmed after purchase; contact the studio first if you have a specific deadline.

Will my pair look exactly like the photo?

Each pair is hand-painted to order. The product photos show your selected design, while small differences in hand-painted details make each pair individual.

How do I claim the first-order VIP offer?

Use Claim My Free Kit to join by email. All shoes qualify for a FREE StyleReels VIP Kit when you join VIP: 1 extra pair of white AF1 laces, a custom drawstring bag, and (3) Grab & Go Shoe Cleaning Wipe Packs. You also get $20 off your first order. Use your signup email when selecting the first-order VIP option in Buy Now and review your total before payment.

Your custom pair

Do you accept custom orders?

Yes. Send your shoe model, design idea, and photo references through our contact form. Pricing depends on design complexity, and the studio will confirm the direction before work begins.

Where is StyleReels located?

The studio is based in Chicago.

Production & delivery

How long does production and shipping take?

Standard production takes 3–4 weeks. A tracking number is emailed when your order ships.

How can I track my package?

Tracking is sent by email after shipment. Allow a few days for the carrier system to update, then contact StyleReels if no shipping confirmation arrives within the expected timeframe.

Tracking says delivered, but I do not have the package. What next?
  1. Allow 2–4 additional business days in case the carrier marked it delivered early.
  2. Check doors, mailbox, leasing office, and other delivery areas.
  3. Ask household members or neighbors.
  4. Contact the carrier and open a claim when necessary.

Order support

Do you accept returns or exchanges?

Each pair is customized to order, so we do not accept change-of-mind returns or exchanges. If your pair arrives wrong or damaged, we fix it. Contact us with your order number and clear photos so we can put it right.

What if my order is wrong or damaged?

If your pair arrives wrong or damaged, we fix it. Contact us with your order number and clear photos so we can put it right.

I did not receive a confirmation email. What should I do?

Check spam or junk first. If it is not there, use the contact form with your full name and order details so the email address can be checked and the confirmation resent.

Still have a question?

Include your order number for an existing order, or your shoe model and idea for a custom request.

Send us a message
HAND PAINTEDMADE TO ORDERFREE SHIPPING · USA ONLY